Payment Options
The City of Thorold offers several payment options. Please allow sufficient time for payments to reach the City by the due date or penalty and interest charges may apply.
Pre-Authorized Payment Plans
The City offers pre-authorized payment plans for your property tax and water/sewer accounts:
- Taxes with payments on either the four instalment due dates or monthly
- Water with payments on the due dates
- For more information or to sign up, please view our Pre-Authorized Payment Plan Authorization Form
- To make changes to or cancel your Pre-Authorized Payment Plan, please complete our Pre-Authorized Payment Plan Modifications/Cancellation Form
Financial Institution
- For property tax and water/sewer account payments
- At any financial institution in person or at an Automatic Teller Machine (ATM)
- Using your financial institution's website, app or telephone service
- Please use 'Thorold' as the main search keyword
Mortgage Company (property taxes only)
- Please forward notice to your mortgage company and the City Tax Department
City Hall
- Located at 3540 Schmon Parkway, 8:30 a.m. to 4:30 p.m., Monday to Friday
- In-person payments are not currently available due to the Provincial stay at home orders.
- A mail slot is located at the front entrance of City Hall for cheque payments only; please do not leave cash in the mail slot.
- Address: P.O. Box 1044, Thorold ON, L2V 4A7
- Post-Dated cheques are accepted
- Please do not send cash through the mail
- Please enclose payment stub to ensure payment is applied to your account, and write your tax or water account number on the cheque.
Visa and MasterCard Payments
The City of Thorold accepts Visa and MasterCard payments via Paymentus, a third party automated payment service. Credit card payments can only be made online or by phone, 24 hours a day, 7 days a week. A convenience fee is charged on each transaction.
The convenience fee charges are as follows:
| Type of Payment | Fee | Information required | Max / transaction |
|---|---|---|---|
| Property taxes | 1.75% | Roll number (123-45678) | $10,000 |
| Water/sewer bill | $5.95 per $250 | Account number (A12345.07) | $250 |
| Accounts receivable | 2.50% | Invoice number (IVC001234) | $10,000 |
| Parking tickets | 2.50% | Ticket number (54101) | $10,000 |
| AMPs tickets | 2.50% | Penalty notice number (A0569) | $10,000 |
| Residential licensing | 2.5% | License number or address | $10,000 |
There are two ways to pay by Visa or MasterCard:
- To pay by phone please call the toll-free number 1-855-619-2400 and follow the pre-recorded instructions
- To pay online please go to the Paymentus website.
Payments made by Visa or MasterCard are processed the next business day. Please ensure that your payment is made one business day before the due date to avoid any late payment charges.
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