Payment Options

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The City of Thorold offers several payment options. Please allow sufficient time for payments to reach the City by the due date or penalty and interest charges may apply.

Pre-Authorized Payment Plans

The City offers pre-authorized payment plans for your property tax and water/sewer accounts:

Financial Institution

  • For property tax and water/sewer account payments
  • At any financial institution in person or at an Automatic Teller Machine (ATM)
  • Using your financial institution's website, app or telephone service
  • Please use 'Thorold' as the main search keyword

Mortgage Company (property taxes only)

  • Please forward notice to your mortgage company and the City Tax Department

City Hall  

  • Located at 3540 Schmon Parkway, 8:30 a.m. to 4:30 p.m., Monday to Friday
  • A mail slot is located at the front entrance of City Hall for cheque payments only; please do not leave cash in the mail slot.


  • Address: P.O. Box 1044, Thorold ON, L2V 4A7
  • Post-Dated cheques are accepted
  • Please do not send cash through the mail
  • Please enclose payment stub to ensure payment is applied to your account, and write your tax or water account number on the cheque.

Visa and MasterCard Payments

The City of Thorold accepts Visa and MasterCard payments via Paymentus, a third party automated payment service. Credit card payments can only be made online or by phone, 24 hours a day, 7 days a week. A convenience fee is charged on each transaction.

The convenience fee charges are as follows:

Type of PaymentFeeInformation requiredMax / transaction
Property taxes 1.75% Roll number          (123-45678) $10,000
Water/sewer bill $5.95 per $250 Account number    (A12345.07) $250
Accounts receivable 2.50% Invoice number     (IVC001234) $10,000
Parking tickets 2.50% Ticket number            (T13305) $10,000
AMPs tickets 2.50% Penalty notice number  (A0569) $10,000
Residential licensing 2.5% License number or address $10,000

There are two ways to pay by Visa or MasterCard:

  1. To pay by phone please call the toll-free number 1-855-619-2400 and follow the pre-recorded instructions
  2. To pay online please go to the Paymentus website.

Payments made by Visa or MasterCard are processed the next business day. Please ensure that your payment is made one business day before the due date to avoid any late payment charges.

Contact Us

© 2018 The Corporation of the City of Thorold, 3540 Schmon Parkway, PO Box 1044, Thorold ON, L2V 4A7

Hours of Operation: 8:30 a.m. to 4:30 p.m. Monday to Friday

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