Payment Options

The City of Thorold offers several payment options. Please allow sufficient time for payments to reach the City by the due date or penalty and interest charges may apply.

Pre-Authorized Payment Plans

The City offers pre-authorized payment plans for your property tax and water/sewer accounts:

• Taxes with payments on either the four instalment due dates or monthly
  
• Water with payments on the due dates
• For more information or to sign up, please see our Pre-Authorized Payment Plan Authorization Form
• To make changes to or cancel your Pre-Authorized Payment Plan, please see our Pre-Authorized Payment Plan Modifications/Cancellation Form

Financial Institution

• At any financial institution in person or at an Automatic Teller Machine (ATM)
• Using your financial institution's website, app or telephone service
• Please use 'Thorold' as the main search keyword

Mortgage Company (property taxes only)

• Please forward notice to your mortgage company and the City Tax Department

City Hall  

• Located at 3540 Schmon Parkway, 8:30 a.m. to 4:30 p.m., Monday to Friday - please note City Hall is currently not open for in-person payments
• Please use the mail slot located at the front entrance of City Hall. This service is for cheque payments only, please do not leave cash in the mail slot

Mail

• Address: P.O. Box 1044, Thorold ON, L2V 4A7
• Post-Dated cheques are accepted
• Please do not send cash through the mail
• Please enclose payment stub to ensure payment is applied to your account, and write your tax or water account number on the cheque.

Visa and MasterCard Payments

The City of Thorold accepts Visa and MasterCard payments via Paymentus, a third party automated payment service. Credit card payments can only be made online or by phone, 24 hours a day, 7 days a week. A convenience fee is charged on each transaction.

The convenience fee charge is as follows:

Before making a payment, please have the following information available:

• Your account number:
  • Tax Bill 8 digits 12345678
  • Water Bill 1 letter followed by 7 digits A1234567
  • By-law Infraction Ticket Number 12345
• The amount you wish to pay
• Credit Card Number

There are two ways to pay by Visa or MasterCard:

1. To pay by phone please call the toll-free number 1-855-619-2400 and follow the pre-recorded instructions
2. To pay online please go to the Paymentus website.

Payments made by Visa or MasterCard are processed the next business day. Please ensure that your payment is made one business day before the due date to avoid any late payment charges.