Office of the Chief Administrative Officer

A vibrant community that is growing together, Thorold has a small-town feel where a sense of family and home remains. Our mission is to continue to build the community, embrace opportunity and shape our future. As Canada’s eighth fastest growing municipality, the fourth fastest growing municipality in Ontario, and Niagara Region’s fastest growing municipality - the landscape of opportunity is changing.

Thorold embraces new and innovative ways of doing business. Our Strategic Plan (2024 – 2027 and beyond) is based on three strategic priorities that guides our municipality forward, which include Vibrant and Prosperous Community, Service Delivery Excellence, and Sustainability.

Our employees work diligently to cultivate a culture of excellence that always reflects a passion for the community.  Our staff consistently strives to provide the best in class service that makes the City of Thorold a great place to live, work and play. 

I welcome you to the City of Thorold!

Manoj Dilwaria, 
Chief Administrative Officer

CAO Responsibilities

The Chief Administrative Officer is appointed by Council to assist in setting the direction of the municipality, by providing guidance and advice based on best practices and emerging trends in municipal government.

The CAO works closely with many community stakeholders and  Senior Management to oversee city operations, and to ensure that Council’s priorities and strategic direction are achieved. The CAO’s role is to implement the decisions of Council and to ensure the organization operates within its by-laws, policies and established regulations.