Office of the Chief Administrative Officer

The City of Thorold is a wonderful community with a small-town atmosphere coupled with the benefits of a growing  city that is on the rise. As Canada’s 8^th fastest growing municipality, the 4^th fastest growing municipality in Ontario, and Niagara Region’s fastest growing municipality - the landscape of opportunity is changing, but the sense of family and home remains.

Thorold is a vibrant, ever-changing community that embraces new and innovative ways of doing business.  As we continue to be more efficient and customer-focused, we move forward with implementing our 2020-2023 Strategic Plan.  Priorities have been based on 4 pillars that will guide our municipality forward, which include business and economic growth, community growth and infrastructure planning, inclusive safe neighbourhoods and modernized municipal service delivery. Our employees work diligently to cultivate a culture of excellence that consistently reflects a passion for the community.  The best in class service that is provided through our staff makes the City of Thorold a  great place to live, work and play.  We strive to provide the best quality of life for our citizens every day, and we continue to adapt as necessary to meet their needs.

Responsibilities

The Chief Administrative Officer is appointed by Council to assist in setting the direction of the municipality, by providing guidance and advice based on best practices and emerging trends in municipal government.

The CAO works closely with many community stakeholders and  Senior Management to oversee city operations, and to ensure that Council’s priorities and strategic direction are achieved. The CAO’s role is to execute the decisions of Council and to ensure the organization operates within its by-laws, policies and established regulations.

I welcome you to the City of Thorold!

Manoj Dilwaria

                                                  Chief Administrative Officer