Accountability and Transparency
Integrity Commissioner |
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The Integrity Commissioner is appointed by Council to oversee the conduct and ethical behaviour of City Council Members and members of their local boards. In 2007, the Municipal Act (the 'Act') was amended to provide municipalities with greater autonomy but also to mandate the implementation of various accountability and transparency measures. We are committed to conducting business in an open, transparent and accountable manner, and have embedded these principles within our various policies, practices and procedures. Thorold City Council adopted a Code of Conduct for Mayor and Council and Local Boards in 2015 and updated it in 2019. Council also appointed an Integrity Commissioner for the purpose of investigating Code of Conduct and Municipal Conflict of Interest concerns, Mr. Mascarin can be reached at jmascarin@airdberlis.com. We make every effort to provide the community with as much information as possible. If you cannot find what you are looking for, please contact us. By-Law 26-2021 - Govern the Calling Place and Proceedings of Council Meetings Declaration of Interest Registry Code of Conduct for Mayor and Council and Local Boards Appendix B - Complaint Protocol for Code of Conduct Policy 100-32 - Council and Staff Communication Policy Policy 400-07 - Routine Disclosure Policy
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Council Remuneration, Expenses and Gifts Registry |
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Members of Council are required to publicly report and publish a statement of gifts received, salary, benefits and expenses twice a year. |
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Closed Meeting Investigations |
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Top 10 Tips for Municipal Officials 1. Know and follow the Municipal Act, 2001 and your procedure by-law’s open meeting requirements. 2. Make sure you have a procedure by-law that complies with the Municipal Act – every municipality and local board is required to have one. 3. Give adequate advance public notice of all meetings, including the time and location of all meetings. 4. Keep meetings open to the public unless closure is specifically authorized under the Municipal Act and there is a real need to exclude the public. 5. Pick the right s. 239 exception before closing a meeting. 6. Pass a resolution in public that includes meaningful information about the issue to be considered (not just the exception) – before closing the doors. 7. Record the meeting, including all decisions, by taking minutes, and preferably also by recording audio or video. 8. Stay on topic – don’t stray from the subject stated in the resolution. 9. Do not hold a vote in closed session unless it is for a procedural matter or to give directions to staff or officials. 10. To the extent possible, report back publicly in open session about what occurred in closed session. Accessible PDF of the Ombudsman's "Open Meetings - Guide for Municipalities. |
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Office of the Ombudsman |
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The Ombudsman listens to and investigates complaints and concerns about City Staff and unfairness in the delivery of City services. An Ombudsman is an impartial investigator who looks into complaints about the administration of the city's services or programs, in those times where the city's internal complaint procedures and process have not resolved the issue to your satisfaction. Before contacting the Ombudsman, you must always try to resolve complaints through our regular channels. A complaint may only be filed with the Ombudsman if it is related to the administration of the city. It is not a request for service, such as notifying the Region of Niagara about missed garbage collection, or a question, such as asking for specific information related to a city program or service. If you have already tried to have your complaint addressed by the city and are not satisfied with the outcome, then you can contact the Ombudsman. Filing a complaint with the Ombudsman The Complaint Form is available on the Ombudsman's website: You must complete the form, sign it and forward it along with any supplementary documents directly to the Ombudsman. City staff cannot forward complaints. Please note that anonymous complaints will not be accepted. What happens next? The Ombudsman will review your complaint, determine whether or not it falls within the Ombudsman's jurisdiction and contact you regarding next steps in the process. For details about how the process works, please refer the complaint process on the Ombudsman's website. |
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Access City Information or Records | ||||||||
The City of Thorold promotes open government and encourages the routine disclosure of information to the public. For more information on Freedom of Information requests, please click here. |
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City of Thorold Procedure By-Law | ||||||||
By-Law 26-2021 - Govern the Calling Place and Proceedings of Council Meetings | ||||||||
Public Code of Conduct | ||||||||
Council Code of Conduct | ||||||||
Conflict of Interest Registry | ||||||||
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Complaints Handling Policy |
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We make every effort to provide the community with as much information as possible. If you cannot find what you are looking for, please contact us.
For more information about accountability and transparency measures, contact the Office of the Clerk at 905-227-6613 or TTY: 905-227-6613 or clerk@thorold.ca
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