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Welcome to our new website!
Welcome! We hope you find our new website helpful and easier to navigate. It's now as easy to use on your smartphone as your desktop. Take a tour and please tell us what you think.
Welcome to Thorold! Whether you are new or a returning resident, this page will help you navigate the City. Located in the heart of Niagara, Thorold is home to 25,000 residents. It is a vibrant community that offers several things to enjoy, including parks and trails, cafes and restaurants, and many local shops in the downtown core.
You can also learn all about our interesting history through the stories tied to our many heritage properties, and by exploring our cemeteries, Battle of Beaverdams Park and Thorold Indigenous Unity Garden. You can view the ships as they manoeuvre through the Welland Canal at our Lock 7 Viewing Centre. You can bike ride the Niagara Circle Route and take the Bridge-It Ferry across the Welland Canal at the halfway point.
Whether you are renting, purchasing or building a home, we know that adjusting to living in a new community can sometimes be challenging, so we’ve provided some resources and useful information below to help.
Connect with us on Instagram, Facebook or LinkedIn, and consider subscribing to our monthly community newsletter to stay in touch and learn all about the events and activities happening in your community.
Click below to download and print a map of your new home.
Take a look at some of the most frequently asked questions we receive from residents each year.
Can't find what you're looking for? Contact us and we'll be sure to help.
What services do I need to setup as a new resident?
There are a few services you will need to setup:
Water: To setup a water account, call us at 905-227-6613 x240 or click here
Taxes: For information about taxes, click here
Electricity: Contact Hydro One
Gas: Contact Enbridge
Recycling/Garbage: To get recycling bins and find out when your garbage day is, contact the Niagara Region
Residential Rental License: If you plan to rent your home in the City of Thorold, visit the Residential Rental License page for more information
What are the responsibilities of City of Thorold, Niagara Region and NPCA?
City of Thorold
Niagara Region
Niagara Peninsula Conservation Authority
What happens if our house has more than 2 bags of garbage to put out on our designated garbage day?
At garbage collection times, you are permitted to place 2 garbage bags at the curb free of charge. For any additional bags, you must purchase a “garbage tag” and affix to the bag in a clear and visible location. Untagged bags will not be collected and you may be subject to a visit and or inspection by the Waste Management and or City of Thorold by-law officer. Monetary penalties may apply. Additional garbage tags may be purchased at your local convenience store.
Can I park overnight on the street?
Yes, you are permitted to park your vehicle overnight on the street for a maximum of 12 hours, unless signage prohibits on street parking in that area, or if snow plows are circulating the neighbourhood.
For more information on parking in the City of Thorold, please click this link.
There are no parking spaces left on my street. What are my options?
If there is no available space to park on your street, you may choose to park on a different street which may allow for parking. In addition, please consider using your garage (if available) to park your vehicle.
If you have multiple vehicles in your household, you may also consider strategically parking all vehicles on the driveway to allow for additional spaces. The City's Parking By-law prohibits parking on the apron, (the space below your driveway between the sidewalk and the roadway) unless there is a significant weather event in place. Vehicles found in violation will be subject to a parking penalty.
There are many parking options available for residents and visitors to park throughout the City of Thorold.
We have eight municipal-owned public parking lots in the city, including permit-only lots, pay-by-plate lots and free lots. All lots are conveniently located close to amenities. You can view the City's interactive map to see all public parking lot locations in the city here.
If you are interested in registering for a monthly parking permit for a permit-only lot, visit our Parking Permits page.
Can I park my vehicle on my front lawn or grass?
No, according to the City’s Yards Parking By-law, you are not permitted to park a vehicle in the front yard or side yard.
When is it appropriate to contact the City's By-law Division?
If you have concerns with the condition of the property you are renting, we recommend you contact your landlord or the property manager to communicate these concerns. If your landlord or property manager does not address your concerns within a reasonable timeframe, you may contact the City's By-law Division at 905-227-6613 or bylaw@thorold.ca
How do I report a concern in my neighbourhood?
If you need to report a concern, please call 905-227-6613 or click here
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