Water and Sewer Services

Turning Water On

The Public Works Department maintains all municipal infrastructure within the right of way as follows:

  • Road Maintenance - resurfacing, patching, grading, sweeping, curb repairs and drainage
  • Winter Control - sanding, salting and plowing (Download a Winter Maintenance Information Brochure)
  • Watermain and service repairs, meter installation and repairs
  • Sewermain and service repairs and cleaning

Water and Sewer Service Charges

Please note: The City of Thorold has an obligation under the Municipal Freedom of Information and Protection of Privacy Act, R.S.O. 1990, to protect personal information and ensure against unauthorized disclosure. For this reason, if you are contacting the City to obtain information respecting your property, including but not limited to information respecting water, property tax, and by-law matters, City staff may request information to verify your identity to prevent against unauthorized disclosure to third parties. The City verifies identity by confirming information we have on file. City staff will only provide account information to the owner of the property, unless the owner has provided written authorization that has been documented by the applicable department.


Charge for Shut-off or Turn-on of Services

(a) $88.00 (plus HST) during normal working hours for maintenance

(b) $105.00 (plus HST) during normal working hours for arrears

(c) Actual cost outside normal working hours

Charge for Meter Removal and Reinstallation

(a) $ 88.00 during normal working hours for removal

(b) $130.00 during normal working hours for reinstallation

(c) Actual cost outside normal working hours

Metered Service Charge
Actual Cost
Charge for Installation of Water Service
Actual Cost 
Charge for Relocation of Hydrant
Actual Cost 
Fee for Estimate(s) 

(a) Tapping Fee $212.00

(b) Other Estimates $53.00

Failure to Allow Installation of Meter or Remote

$433.00 per month

Failure to Allow Access to Inspect Meter

$433.00 per month

Please note: For the purpose of Schedule "A", normal working hours shall mean: Monday to Friday (excluding holidays) - 8:00 a.m. to 3:00 p.m.

Sewer Rates and Service Charges

Fee for Estimate(s)
Fee for providing an estimate $53.00 
Charge for Installation of Sewer Lateral

From storm and/or sanitary main to the property line will be actual cost.

(a) Removal or Attempted Removal of Obstruction Building Sewer Under Section 2.4.2 (where acceptable cleanout):

       (i) During normal working hours - actual cost
       (ii) Outside normal working hours - actual cost

 (b) Removal or Attempted Removal of Obstruction of Building Sewer Under Section2.4.4 and 2.4.5 (where no acceptable cleanout available)​:

       (i) Section 2.4.4 and 2.4.5  - actual cost

Demolition - Flat Charge for disconnection at main when demolition permit is issued

(a) Sanitary Sewer $1,589.00

(b) Storm Sewer    $1,589.00

(c) Inspection only    $159.00

Please note: Normal working hours are Monday to Friday (excluding holidays) -  8:00 a.m. to 3:00 p.m.

Contact Us

© 2018 The Corporation of the City of Thorold, 3540 Schmon Parkway, PO Box 1044, Thorold ON, L2V 4A7

Hours of Operation: 8:30 a.m. to 4:30 p.m. Monday to Friday

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