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 Accessibility within the City of Thorold
The Province of Ontario has developed accessibility standards for all private, public, voluntary and not-for-profit organizations. To review the legislation and information about the standards, please visit one of the following sites:
 Accessible Website and Content

The City will ensure that the official municipal website and web content conforms to the World Wide Consortium Web Content Accessibility Guidelines (WCAG) 2.0, Level A, at a minimum, except where meeting this requirement is not practicable.

If you are having any issues accessing information on the website, please contact the Clerks Office at 905-227-6613. Unfortunately, we cannot guarantee the accessibility of third-party documents or websites.

 Request Information in an Accessible Format
Information and communication can be shared in many ways. Request municipal information in an accessible format by calling 905-227-6613 or email 
 Human Rights Code
The Ontario Human Rights Code provides for equal rights and opportunities, and freedom from discrimination based on grounds of age, ancestry, race, ethnic origin, sex, family status, sexual orientation or disability.  It recognizes the dignity and worth of every person in Ontario.
 Accessibility Information and Resources
The World Wide Web Consortium's (W3C) Web Accessibility Initiative (WAI) contains an extensive list of accessibility resources.


For more information, please click here.

TTY Bell Relay Services 
The Bell Relay Service allows people with a hearing impairment, people with hearing loss and people with speech disabilities to communicate by phone. Trained operators act as intermediaries to facilitate the call.

Calls places through the Bell Relay service are entire confidential. No record of conversation content is retained.

To use this service:

  • Dial 1-800-855-0511
  • Provide the operator with your name, area code and telephone number
  • Provide the City of Thorold area code and telephone number 905-227-6613
  • The Operator will place the call and tell you to go ahead when City Staff answer

The operator will have to relay the information, so please speak slowly.

The City of Thorold is committed to making its website accessible to the largest possible audience, including individuals with disabilities. Please view our Accessible Customer Service Policy for more information.

If you have a concern to report regarding the accessibility of the website, or if you use assistive technology and the format of any content on this website interferes with your ability to access the information, please contact us at: Report a Concern or at:

The Corporation of the City of Thorold
P.O. Box 1044 – 3540 Schmon Parkway
Thorold, ON L2V 4A7
Phone: 905-227-6613

Please include the nature of your accessibility issue or suggested changes, the web address (URL), the preferred format in which to receive any information you could not access, and your contact information. The City will work towards making the web page feature accessible, or provide the information to you in a format that is accessible to you.

The City of Thorold's website uses fixed text (font) sizes, font styles and colours. If any of these settings interferes with your ability to read the City's website, you can override these settings by using the accessibility settings of your browser. The method of changing these setting varies depending on your browser version.

If you require accommodations for a disability in order to attend and participate in meetings or events, please contact the City Clerk's Department at 905-227-6613 in advance so that appropriate arrangements can be made.

Emergency Preparedness Guide for people with Disabilities/Special Needs

Please follow JAAC on their Facebook Page Facebook Link to JAAC

Contact Us

© 2018 The Corporation of the City of Thorold, 3540 Schmon Parkway, PO Box 1044, Thorold ON, L2V 4A7

Hours of Operation: 8:30 a.m. to 4:30 p.m. Monday to Friday

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