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JAAC Accessibility Award

Annual Report 2019

The City of Thorold is committed to making its website accessible to the largest possible audience, including individuals with disabilities. Please view our Accessible Customer Service Policy for more information.

If you use assistive technology and the format of any content on this website interferes with your ability to access the information, please contact us at:

The Corporation of the City of Thorold
P.O. Box 1044 – 3540 Schmon Parkway
Thorold, ON L2V 4A7
Phone: 905-227-6613 ext. 270

Please include the nature of your accessibility issue or suggested changes, the web address (URL), the preferred format in which to receive any information you could not access, and your contact information. The City will work towards making the web page feature accessible, or provide the information to you in a format that is accessible to you.

The City of Thorold's website uses fixed text (font) sizes, font styles and colours. If any of these settings interferes with your ability to read the City's website, you can override these settings by using the accessibility settings of your browser. The method of changing these setting varies depending on your browser version.

If you require accommodations for a disability in order to attend and participate in meetings or events, please contact the City Clerk's Department at 905-227-6613 in advance so that appropriate arrangements can be made.

Accessibility Information and Resources

The World Wide Web Consortium's (W3C) Web Accessibility Initiative (WAI) contains an extensive list of accessibility resources.

For more information, please click here.

TTY – Bell Relay Service

The Bell Relay Service allows people with a hearing impairment, people with hearing loss and people with speech disabilities to communicate by phone. Trained operators act as intermediaries to facilitate the call.

Calls places through the Bell Relay service are entire confidential. No record of conversation content is retained.

To use this service:

  • Dial 1-800-855-0511
  • Provide the operator with your name, area code and telephone number
  • Provide the City of Thorold area code and telephone number 905-227-6613
  • The Operator will place the call and tell you to go ahead when City Staff answer

The operator will have to relay the information, so please speak slowly.

Emergency Preparedness Guide for people with Disabilities/Special Needs

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Contact Us

© 2018 The Corporation of the City of Thorold, 3540 Schmon Parkway, PO Box 1044, Thorold ON, L2V 4A7

Hours of Operation: 8:30 a.m. to 4:30 p.m. Monday to Friday

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