The City of Thorold responds to the National Mail Strike last Thursday, September 25, 2025

Due to a national strike by postal workers last Thursday, September 25, 2025, Canada Post operations are currently suspended. As a result, mail delivery and processing are impacted, which may affect Thorold residents, suppliers, and customers.

Important reminder: Payments are still due.

Despite the postal disruption, property owners and residents remain responsible to make payments by the due date for all City accounts. Late payments will incur regular penalties.

To avoid delays, we encourage you to:

• Register for e-billing
• Use online banking, in-person payments, or credit card payments via our website

Visit https://www.thorold.ca/en/city-hall/payment-options.aspx for full details.

PROPERTY TAXES

The final installment of 2025 property taxes was due on Friday, August 29, 2025, however, anyone who has received a supplemental bill may still have due dates of Friday, October 31, 2025 and Friday, November 28, 2025. We are advising residents not to mail their property tax payments, instead tax payments can be made via online banking, your financial institution, or through our website with your credit card or in person at City Hall. Further information on payment options can be found at https://www.thorold.ca/en/city-hall/payment-options.aspx

You can also contact our tax department at 905-227-6613 x235 or taxes@thorold.ca to inquire about your account.

Any reminder notices for late payments will not be mailed during the strike.

WATER BILLS

Water bill payments are due as scheduled, even if the physical bill is not received. Residents can sign up for e-billing to receive their water bills electronically. Payments to your water account can be made via online banking, your financial institution, or through our website with your credit card or in person at City Hall. Further information on payment options can be found at https://www.thorold.ca/en/city-hall/payment-options.aspx

You can also contact our water department at 905-227-6613 x240 or water@thorold.ca to inquire about your account.

Any reminder notices for late payments will not be mailed during the strike.

ACCOUNTS RECEIVABLE

Customers must pay amounts due by the due date indicated on the invoice. Payments can be made via online banking, your financial institution, or through our website with your credit card or in person at City Hall. Further information on payment options can be found at https://www.thorold.ca/en/city-hall/payment-options.aspx.

You can also contact us at 905-227-6613 for further information about the invoice.

SUPPLIERS

Cheques will be available for pickup at City Hall by providing valid photo identification at the time of pickup. Please email ap@thorold.ca to arrange for a pickup or if you have any questions regarding your payment. Any outstanding cheque payments will be mailed once postal services resume.