Arenas

1. Standard Terms and Conditions Still Apply.

2. It is expected that program participants arrive rink /floor ready.

3. Change rooms will operate as dedicated "Transition Areas". Participants can don any equipment that cannot be changed into prior to arrival. Personal belongings can be stored on dedicated bench area for duration of program.

4. Coaches, officials and trainers must use hallway benches to don equipment. Referees will be permitted in Referee Room.

5. Change room keys will not be available.

6. Arena Staff will meet participants at designated Entrance 15 minutes prior to start of rental for screening: 

7. The permit administrator or designated appointee is responsible to assist staff with the screening process. This individual must remain at Arena Entrance with staff until all participants are screened.

8. All persons must complete the Arena Health Screening Questionnaire, unless an alternative screening process has been approved by Management.

9.  Participants will be given 15 minutes after rental period to gather belongings and vacate the building.

10. Showers will not be available for the foreseeable future.

11. The Thorold Community Arena Lobby and Committee Room will remain closed for the foreseeable future. All entrances will remain locked during operating hours.

12. Rental blocks must be a minimum of 1 hour in length, and must not exceed 1.5 hours. A block is considered any period of time dedicated to one set program or group of participants.

13. Each group is permitted 25 people total. This number is inclusive of participants, coaches, trainers and volunteers. 

14. Each child under 18 may have one parent accompany them. All parents must remain in spectator area when not assisting child with transition to or from program. 

15. Rental permits will be confirmed on a month to month basis, unless otherwise communicated by City Staff. 

16. All persons entering the Arena are expected to follow the Arena Rules and Guidelines and Terms and Conditions. If an infraction occurs User Groups will be given 48 hours to provide a letter to Arena Management detailing what actions will be taken to address said infraction. If a User Group fails to take action, a committee of Senior Staff will investigate any complaints due to non-compliance and issue a penalty to the group as follows: (i) A Warning will be issued by staff upon the groups first offence. (2) Rental times will be cancelled for the offending group for 1 week with no refund upon the group's second offence. (iii) The group's permit will be revoked for the duration of the season upon the group's third offence. 

17. Organizations must submit a “Return to Play” plan, which is to be approved by Staff prior to gameplay. This does not include pick-up games.

18. Contact programs are not permitted . Players must make all reasonable attempts to maintain a 6 foot distance at all times.

19. Masks must be worn upon entering and leaving the facility and transition areas. This includes but is not limited to:

• upon entering and leaving the facility
• in transition areas, unless donning or removing a helmet
• on player's bench, if not directing participating 
• in all off ice areas of the facility

20. No food or drink is permitted in the Arena with the exception of water bottles for participants. Participants should pre-fill bottles prior to arrival and ensure they are easily distinguishable.

21. Refunds will not be provided within the payment period. Any cancellations beyond the payment period (7 days) will be refunded. Transaction fees are non-refundable.

22. Any person entering the facility must be a Niagara Resident. Non-residents will not be permitted in the facility as of November 19th, 2020.

23. Persons with adapted needs may request accommodation from Arena Staff upon entry or by contacting organization representative prior to program. 

1. Standard Terms and Conditions still apply. 
2. It is expected that program participants arrive rink/ program ready. Participants should have all equipment donned prior to entry including skates and helmets. 
3. If necessary, participants may done skates, helmets, and indoor shoes in the Arena. All other equipment must be donned prior to entry. Bench areas will be available in change room corridor. 
4. Staff will meet participants at start of the hour at one of three designated entrances for screening: 
5. The permit administrator or designated appointee is responsible to assist staff with the screening process. This individual must remain at the Arena Entrance will staff until all participants are screened. 
6. All persons must complete the COVID-19 Screening Questionnaire, unless and alternative screening process has been approved by Management. 
7. Participants must leave building immediately following rental. 
8. The Thorold Community Arena Lobby and Committee Room will remain closed for the foreseeable future. All entrances will remain locked during operating hours. 
9. Rental blocks must be a minimum of 1 hour in length, and must not exceed 1.5 hours. A block is considered any period of time dedicated to one set program or group of participants. All rental blocks MUST be booked separately. 
10. The James Whyte Arena and Frank Doherty Arena/ Lobby will operate as separate buildings. Doors between two buildings will remain locked at all times.
11.  Each rental is limited to 10 people total. The total number of participants, trainers, and volunteers combined may not exceed 10 people.
12. Each child under 18 may have one parent accompany them. All parents must remain in spectator area when not assisting child with transition to or from program. 
13. Rental Permits will be provided on a month to month basis
14. Payments are due by 8:00 AM, 7 days prior to scheduled rental. Unpaid rentals will be automatically cancelled. Notification will be communicated via email. 
15. The arena office will remain closed for the foreseeable future

16. All persons entering the Arena are expected to follow the Arena Rules and Guidelines and Terms and Conditions. If an infraction occurs User Groups will be given 48 hours to provide a letter to Arena Management detailing what actions will be taken to address said infraction. If a User Group fails to take action, a committee of Senior Staff will investigate any complaints due to non-compliance and issue a penalty to the group as follows: (i) A Warning will be issued by staff upon the groups first offence. (2) Rental times will be cancelled for the offending group for 1 week with no refund upon the group's second offence. (iii) The group's permit will be revoked for the duration of the season upon the group's third offence. 

17. Gameplay and Scrimmages are not permitted. Practices and skills clinics must be non-contact. Participants must make all reasonable attempts to maintain a 6 foot distance at all times.

18.  Masks must be worn upon entering and leaving the facility and in all transition areas.  

19. No food or drink is permitted in the Arena with the exception of water bottles for participants. Participants should pre-fill bottles prior to arrival and ensure they are easily distinguishable.

20. Refunds will not be provided within the payment period. Any cancellations beyond the payment period (7 days) will be refunded. Transaction fees are non-refundable.

21. Any person entering the facility must be a Niagara Resident. Non-residents will not be permitted in the facility as of November 19th, 2020.

22. Persons with adapted needs may request accommodation from Arena Staff upon entry or by contacting organization representative prior to program.