CN Railway Concerns

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CN is committed to maintaining positive and proactive communications with the communities in which we operate. We would appreciate it if you would share the following information with your communications officer and/or residents of the City of Thorold.

For questions or non-emergency concerns, such as:

  • Condition of property and crossings (e.g. grade crossings, rail ties, etc.)
  • Environment (e.g. vegetation, grass cutting, trees, etc.)
  • Permits and/or flag persons
  • Noise (e.g. whistling)
  • General operations (e.g. train speeds, hours of operation, etc.) 

Please contact the CN’s Public Inquiry Line (PIL) either by phone at 1-888-888-5909 or by email at contact@cn.ca. It is important that all citizens’ inquiries go through the PIL in order for CN to accurately monitor and analyze concerns and resolutions across our network.

CN Police staff are also available for emergency or safety related issues, such as trespassing on tracks, unlawful activity, crossing signal defect, etc.  Residents should contact CN Police either by email at CNPoliceTipLine@cn.ca for non-urgent suspicious activities or by phone at 1-800-465-9239 for emergencies.

Contact Us

© 2018 The Corporation of the City of Thorold, 3540 Schmon Parkway, PO Box 1044, Thorold ON, L2V 4A7

Hours of Operation: 8:30 a.m. to 4:30 p.m. Monday to Friday

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