Water and Sewer Bills for Tenant Occupied Properties

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Effective Oct 1, 2019, the City will be making changes to the content of courtesy tenant water/sewer bills and notices, and making changes to the billing of tenant accounts as a result of report DF2019-23 Tenant Bills Water-Sewer approval by Council on Aug 13, 2019.

Courtesy tenant bill and notice content

The City is removing all personal tenant information from water accounts due to privacy concerns.  The City will continue to send the property owner a water/sewer bill and applicable notices.  Courtesy water/sewer bill and applicable notices for tenants will continue to be sent to the service address but will now be addressed to “C/O Tenant.”    

Billing of tenant accounts

As personal tenant information is being removed from water/sewer accounts, the City will cease final reads and account roll overs for change of tenants.  The City will only finalize a water account when there is a change in ownership.  It will be the responsibility of the property owner to calculate what the tenant(s) will owe based off their move in/out date.

Water and sewer charges are a property debt

As per the Municipal Act, 2001 Reg 581/06, fees and charges for the supply of water and for the use of a sewage system may be added to the tax roll and have priority lien status.  

Should you have any questions, please contact the Water Clerk at (905) 227-6613 ext. 240 or the Manager of Revenues & Accounting at ex 238.

 Calculating Prorated Water / Sewer bills

Please use our Water Sewer Bill Proration Calculations for tenant move outs that don't coincide with the property's water/sewer billing cycle, for bill prepared:

after Mar 8, 2022 - 2022-23 Water Sewer Bill Proration Calculation

before Mar 8, 2022 - 2021-22 Water Sewer Bill Proration Calculation


All you need is the meter readings from the previous and current bills and the number of days from the start of the last bill to the date of move out.

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© 2018 The Corporation of the City of Thorold, 3540 Schmon Parkway, PO Box 1044, Thorold ON, L2V 4A7

Hours of Operation: 8:30 a.m. to 4:30 p.m. Monday to Friday

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