Water and Sewer Billing

Family walking with dog down sidewalk

 
 

The City of Thorold, in conjunction with the Niagara Region, provides safe, high quality drinking water to residents - 24 hours a day, seven days a week.  Through strategic reinvestment in our water and wastewater infrastructure, we help to ensure it remains in a state of good repair.

Thorold's water and wastewater rates support:

  • safe, high quality drinking water that meets or exceeds all Provincial standards;
  • wastewater services that meet the needs of the community and protect the environment; and
  • well-planned and sustainable infrastructure.

City Water & Sewer Rates:

The City's water and sewer rates are determined through the annual budget process.  To learn more about the City's water rates and sewer rates, please see:

How your bill is calculated:

Water consumption is based on the number of cubic meters (m3) of water used per billing cycle.  For residences, a billing cycle is every 3 months.

The average family of four uses about 1 m3 of water per day, for all indoor water use.  This can increase significantly in the summer due to outdoor water use.

Your bill is calculated by adding your quarterly fixed-service to your consumption charge (based on your water usage).

The table below illustrates an example of the quarterly charges for a residential customer who has used 60 m3 of water:

 2021 Water Sewer bill example Rate ($) Quantity Total ($)
Water Charges      
Fixed service charge (minimum)     52.17
Consumption charge 1.419/m3 60 85.14
Sewer Charges      
Fixed service charge (minimum)     69.77
Consumption charge 1.896/m3 60 113.76
Total bill     320.84

Important water billing facts:

  • Property owners are responsible for all water charges for their property, including their tenants' use;
  • Your water meter determines property water consumption.  If the meter stops working or shows a low reading, your bill may be estimated until a new meter is installed;
  • The City will 'back-bill' for charges not previously billed for service that was actually delivered to the customer due, but not limited to any of the following reasons:  stopped meter, metering equipment failure, water bypass, tampering, fraud, theft.  For more information, please refer to the City's Water-Sewer Back-Bill Adjustments Policy.
  • Future budgets will transfer more of the funding onto the sewer bill and away from the property tax levy.
2021 Additional Charges
   

Effective

Mar 24, 2021

Charge per cubic meter   $3.315
Charge on overdue accounts   5% one time charge
Charge for shut-off or turn-on of Water Services during working hours for maintenance   $78.00 +HST
Charge for shut-off or turn-on of Water Services during working hours for arrears   $93.00 +HST
Charge for shut-off or turn-on of Water Services outside normal working hours   Actual Cost
Hard copy of water bill   $ 5.00
Hard copy of water account   $ 5.00
N.S.F. administrative charge   $27.00
Water - Sewer Account Status Certificate   $20.00
New account administrative fee   $10.00
Transfer to taxes fee   $25.00
Failure to allow installation of meter or remote (per month)   $380.00
Failure to allow access to inspect meter (per month)   $380.00
Water on construction - first 3 months (at building permit stage)   $159.00
Water on construction - 4th month and beyond   $364.00
 Water Account Inquiries

To ensure the protection of personal information, water account inquiries will only be discussed with the property owners or authorized agents on file.  Confirmation of identity, include specific information from the prior water bill, will be required with every request for information.

 

If you would like to request a confirmation of payment, a copy of your water bill, a statement of your water account, or have another question, please fill out a Water Account Information Request Form.   Please note, there is a $5 fee for each copy of a water bill or statement of water account.  The fee will be automatically added to your water account when the form is submitted.

 Water Account E-billing

Have your water bills sent via email through our e-billing program - sign up here.

Have e-billing and want to change your email or cancel e-billing - make your changes here

Contact Us

© 2018 The Corporation of the City of Thorold, 3540 Schmon Parkway, PO Box 1044, Thorold ON, L2V 4A7

Hours of Operation: 8:30 a.m. to 4:30 p.m. Monday to Friday

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