Water and Sewer Billing

Family walking with dog down sidewalk

The City of Torold, in conjunction with the Niagara Region, provides safe, high quality drinking water to residents - 24 hours a day, seven days a week.  Through strategic reinvestment in our water and wastewater infrastructure, we help to ensure it remains in a state of good repair.

Thorold's water and wastewater rates support:

  • safe, high quality drinking water that meets or exceeds all Provincial standards;
  • wastewater services that meet the needs of the community and protect the environment; and
  • well-planned and sustainable infrastructure.

How your bill is calculated:

Water consumption is based on the number of cubic meters (m3) of water used per billing cycle.  For residences, a billing cycle is every 3 months.

The average family of four uses about 1 m3 of water per day, for all indoor water use.  This can increase significantly in the summer due to outdoor water use.

Your bill is calculated by adding your quarterly fixed-service to your consumption charge (based on your water usage).

The table below illustrates an example of the quarterly charges for a residential customer who has used 60 m3 of water:

  Rate ($) Quantity Total ($)
Water Charges      
Fixed service charge (minimum)     49.53
Consumption charge 1.347/m3 60 80.82
Sewer Charges      
Fixed service charge (minimum)     56.55
Consumption charge 1.536/m3 60 92.16
Total bill     279.06

Important water billing facts:

  • Property owners are responsible for all water charges for their property, including their tenants' use;
  • Your water meter determines property water consumption.  If the meter stops working or shows a low reading, your bill may be estimated until a new meter is installed;
  • Future budgets will transfer more of the funding onto the sewer bill and away from the property tax levy.
2018 Additional Charges
   
Block 2 - charge per cu. mtr $2.883
Charge on overdue accounts 5% one time charge
Charge for shut-off or turn-on of Water Services during working hours $68.00
Charge for shut-off or turn-on of Water Services outside normal working hours Actual Cost
Hard copy of water bill $5.00
Hard copy of water account $5.00

Contact Us

© 2018 The Corporation of the City of Thorold, 3540 Schmon Parkway, PO Box 1044, Thorold ON, L2V 4A7

Hours of Operation: 8:30 a.m. to 4:30 p.m. Monday to Friday

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