Water and Sewer Billing

Family walking with dog down sidewalk

The City of Thorold, in conjunction with the Niagara Region, provides safe, high quality drinking water to residents - 24 hours a day, seven days a week.  Through strategic reinvestment in our water and wastewater infrastructure, we help to ensure it remains in a state of good repair.

Thorold's water and wastewater rates support:

  • safe, high quality drinking water that meets or exceeds all Provincial standards;
  • wastewater services that meet the needs of the community and protect the environment; and
  • well-planned and sustainable infrastructure.

How your bill is calculated:

Water consumption is based on the number of cubic meters (m3) of water used per billing cycle.  For residences, a billing cycle is every 3 months.

The average family of four uses about 1 m3 of water per day, for all indoor water use.  This can increase significantly in the summer due to outdoor water use.

Your bill is calculated by adding your quarterly fixed-service to your consumption charge (based on your water usage).

The table below illustrates an example of the quarterly charges for a residential customer who has used 60 m3 of water:

  Rate ($) Quantity Total ($)
Water Charges      
Fixed service charge (minimum)     50.45
Consumption charge 1.372/m3 60 82.32
Sewer Charges      
Fixed service charge (minimum)     61.47
Consumption charge 1.670/m3 60 100.20
Total bill     294.44

Important water billing facts:

  • Property owners are responsible for all water charges for their property, including their tenants' use;
  • Your water meter determines property water consumption.  If the meter stops working or shows a low reading, your bill may be estimated until a new meter is installed;
  • Future budgets will transfer more of the funding onto the sewer bill and away from the property tax levy.
2019 Additional Charges
Charge per cubic meter $3.042
Charge on overdue accounts 5% one time charge
Charge for shut-off or turn-on of Water Services during working hours $70.00
Charge for shut-off or turn-on of Water Services outside normal working hours Actual Cost
Hard copy of water bill $ 5.00
Hard copy of water account $ 5.00
N.S.F. administrative charge $27.00
Water - Sewer Account Status Certificate $20.00
New account administrative fee $10.00
Transfer to taxes fee $25.00

Contact Us

© 2018 The Corporation of the City of Thorold, 3540 Schmon Parkway, PO Box 1044, Thorold ON, L2V 4A7

Hours of Operation: 8:30 a.m. to 4:30 p.m. Monday to Friday

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