Water and Sewer Billing

The City of Thorold, in conjunction with the Niagara Region, provides safe, high quality drinking water to residents - 24 hours a day, seven days a week.  Through strategic reinvestment in our water and wastewater infrastructure, we help to ensure it remains in a state of good repair.

Thorold's water and wastewater rates support:

• safe, high quality drinking water that meets or exceeds all Provincial standards;
• wastewater services that meet the needs of the community and protect the environment; and
• well-planned and sustainable infrastructure.

How your bill is calculated:

Water consumption is based on the number of cubic meters (m³) of water used per billing cycle.  For residences, a billing cycle is every 3 months.

The average family of four uses about 1 m³ of water per day, for all indoor water use.  This can increase significantly in the summer due to outdoor water use.

Your bill is calculated by adding your quarterly fixed-service to your consumption charge (based on your water usage).

The table below illustrates an example of the quarterly charges for a residential customer who has used 60 m³ of water:

Important water billing facts:

• Property owners are responsible for all water charges for their property, including their tenants' use;
• Your water meter determines property water consumption.  If the meter stops working or shows a low reading, your bill may be estimated until a new meter is installed;
• Future budgets will transfer more of the funding onto the sewer bill and away from the property tax levy.